Context & Purpose
- The domain name www.sukino.com, an internet based portal, and Sukino Healthcare App on google playstore, a mobile application, is owned and operated by Sukino Healthcare Solutions Private Limited, a company duly incorporated under the provisions of the Companies Act, 1956 (hereinafter, referred to as “Sukino” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as “Website”.
- The type of personal information (including sensitive personal data or information) that Sukino collects from the Users;
- The purpose of collection, means and modes of usage of such personal information by Sukino;
- How and to whom Sukino will disclose such information;
- How Sukino will protect the personal information including sensitive personal data or information that is collected from the Users; and
- How User’s may access and/ or modify their personal information.
What is personal information?
- Personal Information means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available with Sukino, is capable of identifying the person concerned.
- Sensitive Personal Data or Information means Personal Information of any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by Sukino for processing or storage. However, any data/ information relating to an individual that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as sensitive personal data/information.
Types of personal information collected by Sukino:
- A User may have limited access to the Website and utilize some of the Services provided by Sukino without creating an account on the Website. Unregistered Users can access some of the information and details available on the Website. In order to have access to all the features and benefits on our Website, a User may be required to first create an account on our Website. As part of the registration process, Sukino may collect the following categories of personal information from the Users (hereinafter collectively referred to as “User Information”):
- Email address;
- Address (including country and ZIP/postal code);
- Phone number;
- Password chosen by the User;
- Other details as the User may volunteer.
- Sukino may keep records of telephone calls received and made for making inquiries, orders, or other purposes for the purpose of administration of Services
- Internet use: Sukino may also receive and/or hold information about the User’s browsing history including the URL of the site that the User visited prior to visiting the website as well as the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system and type of web browser the User is using as well as the name of User's ISP. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Sukino and its service providers for the technical administration of the Website, research and development, and for User administration.
- The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Sukino hereby expressly disclaims any liability for any misuse of such information that is made available by visitors in such a manner.
- Sukino does not knowingly collect personal data from children.
Purposes for which your information may be used by Sukino:
- The information which Sukino collects from you may be utilized for various business and/or regulatory purposes including for the following purposes:
- Registration of the User on the Website;
- Processing the User’s orders / requests and provision of Services;
- Complete transactions with Users effectively and billing for the products/ Services provided;
- Technical administration and customization of Website;
- Delivery of personalized information and target advertisements to the User;
- Improvement of Services and features on the Website;
- Research and development and for User administration (including conducting User surveys)
- Non-personally identifiable information, exclusively owned by Sukino may be used in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and Sukino may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.
- Dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purposes.
- In case of any contests conducted by Sukino in which the User participates, the User Information may be used for prize fulfillment and other aspects of any contest or similar offering.
Disclosure and transfer of your personal information:
- To Sellers and other service providers appointed by Sukino for the purpose of carrying out services on Sukino’s behalf under contract. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these services in accordance with their own privacy policies.
- To our affiliates in India or in other countries who may use and disclose your information for the same purposes as us.
- If otherwise required by an order under any law for the time being in force including in response to enquiries by Government agencies for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.
- In case of contests conducted by Sukino in which the User participates, the concerned User’s information may be disclosed to third parties, also be disclosed to third parties to the extent necessary for prize fulfillment and other aspects of such contest or similar offering.
- Sukino makes all User Information accessible to its employees and data processors only on a need-to-know basis. All Sukino employees and data processors, who have access to, and are associated with the processing of User Information, are obliged to respect its confidentiality.
- Non-personally identifiable information may be disclosed to third party ad servers, ad agencies, technology vendors and research firms to serve advertisements to the Users. Sukino may also share its aggregate findings (not specific information) based on information relating to the User’s internet use to prospective, investors, strategic partners, sponsors and others in order to help growth of Sukino's business.
- Sukino may also disclose or transfer the User Information, to another third party as part of reorganization or a sale of the assets of a Sukino corporation division or company. Any third party to which Sukino transfers or sells its assets will have the right to continue to use the personal data and/ or other information that a User provide to us.
Retention of the information:
- Part of the functionality of the Website is assisting the Sellers to maintain and organize such information to effect sale and purchase of products. Sukino may, therefore, retain and submit all such records to the appropriate authorities, or to Sellers who request access to such information.
- The Website is also designed for assisting the Users to access information relating to pharmaceutical products. Sukino may, therefore, retain and submit all such records to the relevant Users.
- Sukino will also ensure that User Information is not kept for a period longer than as required for the purposes for which it is collected or as required under any applicable law.
Security Practices and Procedures:
- Sukino adopts reasonable security practices and procedures to include, technical, operational, managerial and physical security control measures in order to protect the personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.
- Sukino makes all User Information accessible to its employees only on a need-to-know basis, and binds all such employees to strict confidentiality obligations.
- Sukino takes adequate steps to ensure that third parties to whom the Users’ Sensitive Personal Data or Information may be transferred adopt reasonable level of security practices and procedures to ensure security of Personal Information.
Users’ rights in relation to their personal information collected by Sukino:
- In case the User does not provide his/ her information or consent for usage of personal information or subsequently withdraws his/ her consent for usage of the personal information so collected, Sukino reserves the right to discontinue the services for which the said information was sought.
Additional notes to the User:
- Sukino shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to Sukino or any Seller. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Sukino has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Sukino has the right to suspend or terminate such account at its sole discretion.
- Sukino shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of Sukino including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
- The User is responsible for maintaining the confidentiality of the User's account access information and password. The User shall be responsible for all uses of the User's account and password, whether or not authorized by the User. The User shall immediately notify Sukino of any actual or suspected unauthorized use of the User's account or password.
- Sukino will communicate with the Users through email and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The Users can ask Sukino, by sending an email to firstname.lastname@example.org containing the rectification required,.
- Sukino addresses any discrepancies and grievances of all Users with respect to processing of information in a time bound manner. For this purpose, Sukino has designated Mr. Binu James as the Grievance Officer, who will redress the grievances of the Users expeditiously but within one month from the date of receipt of grievance, and who can be reached by:
- Sending a letter marked to the attention of Grievance Officer, Sukino to L82/A, 15th Cross, 5th Main, HSR Layout Sector 2, Bangalore 560 102
- Sending an email to email@example.com